Telephone Answering Services | Virtual Receptionists | Liberty Answering Service

The online chat service - allows your website visitors to ask questions online via Live Chat. It helps capture online visitors who cannot make a phone call (especially if they are surfing at work).

If your website sells products and services, we also offer a Pay-For-Performance Live Chat - which means you only pay us for performance.

LibertyAnswering Services

We are a privately owned company based outside Portland, Oregon.
We started back in 1998 with a small travel company which has since grown into a diversified customer service organization. Our founders and team members have extensive experience working in contact centers, sales, management and technical positions. We are dedicated to provide our clients and their customers the best service possible.

At Call Desk Inc, we recognize that companies of all sizes share the need to maximize their sales and business opportunities. They need to attract and retain loyal customers while keeping overhead costs down. Technology will never replace the benefits of having a live person talking to your valued customers.

We only hire US based agents. We will never send your calls overseas. Our mission is to help our clients grow their businesses- our success depends on it.

Our Services

Recepionist Service

A vast majority of all health care claim denials are because a provider bills the insurer for services that the patient is not eligible . This

Live Web Chat

A vast majority of all health care claim denials are because a provider bills the insurer for services that the patient is not eligible . This

Virtual Assistant Services

A vast majority of all health care claim denials are because a provider bills the insurer for services that the patient is not eligible . This

Tips on choosing the best phone service for your needs
It is hard to manage a company by yourself especially if you have to handle a lot of things. From making important decisions to handling clients and potential business partners is very stressful and tasking and it will make you prone to commit errors.Committing errors and bungling business deals is something that you cannot afford right now when you are starting your own business. 

To help you manage your time, hiring a telephone answering service and a virtual receptionist is the best solution to your problem.  If hiring a full time receptionist/clerk is not viable to you as of the moment, answering service companies will be able to help you.


The advantages of hiring phone answering services company is that you do not have to train their staff and you can hire their virtual receptionists on times that you need it, on your busy day while you are waiting for an important call from a business associate or from a client.
In hiring answering service company, you will be able to utilize your time to do important task instead of answering queries from disgruntled customers and clients.
You can start using virtual receptionists now by filling up the form provided and the answering service company will contact you in the soonest possible time to discuss arrangements and provide you the necessary information.


Your virtual receptionist and answering services will accept and record for you all the incoming calls that you have. All the information you have provided and by your caller will be treated with utmost confidence and discretion.
This telephone answering service company will provide you with a well trained answering service attendants and /or virtual receptionists which is also according to your specification.
You have the option to utilize the answering services at your specified time.  It could be during the day and on official hours, after office business hours, on weekend and/or holiday.
The telephone answering service provides you with an affordable price and which will enable you to save rather than hiring a personal assistant or telephone operator.  Most doctors and physicians avail this kind of service.  All the incoming messages will be reported to you, which is another advantage of hiring a virtual receptionist


Hiring a virtual receptionist will give you an edge on your business for the reason that these people will provide the most professional service.  Clients and business associate appreciates it when a live voice answers them when they give you a call instead of an automated voice that provides an unprofessional service.
A virtual receptionist is courteous and patient to provide answer to queries in which an automated voice can’t do. The virtual receptionist will accommodate incoming calls, incoming business emails and/or faxes for you. You only need to be specific of the duties of the virtual receptionist you want and the telephone answering service company will provide it for you.
Search for a company, inquire from colleagues who are using the same kind of service, asks for the prices of each and the services they provide such as a telephone line with multiple line functions, the handling of incoming fax and/or business emails. Most of this companies charge you by rate. Do not choose a company’s service based on the price alone, this company may not be able to give you the telephone answering service that you need.


If you want to use the company’s service, fill in the form provided so that the company can determine as to whether or not it can provide the specific service that you need. If you are not decided yet as to what kind of service you will need from the telephone answering service company, the information that you need to fill in might give you an idea as to what kind of service you need.
Choose a company that has a reputation to provide you with utmost confidentiality and discretion. Secure also a non-disclosure agreement between you and the telephone answering service company. It is a safeguard for you and your customers.
There are two choices of paying your phone answering service company, you can pay them on a per month base or through an answered clients call quota. Whichever way it is, you have to make sure that the price is competitive.
There are also telephone answering services companies that provide virtual assistants services that facilitate inbound or outbound calls for you. 


You need not worry as to whether or not this phone answering company cannot provide you the services you need since this company will train their staff to handle all kinds of service such as live answering services, web-enabled support, order taking and lastly provide answer to clients’ queries. They will give assurance to your clients if ever they need one. A personal touch is provided to the service that an automated machine cannot do. You need not worry on these things since the telephone answering service you have hired will serve as your partner in making it efficient and cost effective.  It will benefit you in such a way that you can concentrate on the more crucial things of your business.  It minimizes your stress and you can maximize your time.  Virtual receptionist will handle your calls in a very cheerful way that an automated machine cannot do. 


If you cannot afford of hiring a receptionist whether full time or part time.  A virtual receptionist or a phone answering service company will handle everything for you.  All the incoming calls and queries from clients will be handled in a very professional and cheerful manner.  It will ease your burden without paying much.  Since you can choose to limit the service, you can ask for the company service during peak seasons or instance that you and your staff cannot handle the bulk orders you have or you definitely need the assistance of a virtual assistant or a customer service rep.
You can choose the time that you the need the telephone service company’s assistance and it will be provided to you without any hassles.  Choose a company that provides a free day trial or you can choose to try using the service of this company.   Fill out the necessary forms so that the service will be provided to you the soonest possible time.  The company will guarantee of providing the best service available.  The utmost satisfaction of the client is the aim of every telephone answering service company there is.
This company will provide you with the best staff since they will thoroughly train their staff before they will assign them to you, their client.   Feedbacks will be readily provided if it is necessary. 
Look also for a benefit such as music is provided when the client is put on hold, a multi phone line systems to enable the virtual assistant to switch phone calls if needed and in order to handle accommodating multiple clients at one time.  The virtual assistants is train to handle the volume of clients your company will going to have.


There are also companies that provide services such as screening your calls for you so that you will be able to prioritize answering calls according to its importance.  It will definitely save you time if you have a service like this and if it is necessary that you will address your client’s needs once in a while.  The clients will appreciate the gesture too knowing that you are making an effort to talk to them personally.  However, limit your calls.  That is the reason why you are hiring a company’s phone answering services.  That is to handle and accommodate your client’s needs.  Virtual assistants are also train to help you organized your calendar of activities for you.  They book your appointments and meetings for you just like a typical secretary.  It will work to your advantage if you have one especially if you cannot afford hiring a personal secretary as of the moment and you sometimes fail to attend to your business meetings or seminars because you fail to jot it down because another aspect of your business had grab your attention. 


A telephone answering service will enable you to help your company grows.  Some companies provide service of handling outbound calls for you such as your virtual assistants will call your potential clients for you, to dish out new services you provide or to remind them of their appointments or meeting with you.  The client can appreciate the efforts you made since they too may need reminders for the meeting you will soon have. 
You need a toll free number to accommodate the customers you have in different areas, this will help you widen your customers contact. Call forwarding and providing a toll free numbers are services that these companies provide.  A trial from a company will also give you an idea as to the kind of service a company provides
Hiring a virtual assistant or an answering service who will give a professional service will be of great advantage to you.  Fill out the forms now.

 

 Telephone Answering Services | Virtual Receptionists | Liberty Answering Service